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Category: Customer Support

Altegio Loyalty Architecture: programs, cards, memberships, and reporting

Introduction This guide describes how to design, launch, and measure loyalty in Altegio using first‑class building blocks: discount/bonus/referral programs, loyalty and gift cards, memberships (including auto‑renewal in Brazil), digital wallet cards, app‑only promotions, and analytics/reporting. Links point to official Altegio documentation for implementation. The loyalty stack at a glance Primitive What it does Where to… Continue reading Altegio Loyalty Architecture: programs, cards, memberships, and reporting

Top 10 Customer Support Platforms for Small Businesses in 2024

Small businesses, unlike large corporations with multiple management layers, have the unique advantage of direct interaction between all levels of the organization and their customers. This fosters personal relationships and provides immediate feedback on products or services. However, as businesses grow, direct customer access to employees can become overwhelming. Email volumes rise, inquiries get lost, and managing conversations across numerous inboxes becomes difficult, especially with the advent of omnichannel communication.